Privacy Policy

We collect information that you provide directly to us and information that is generated through your use of our Service.

Account Information

When you register for an account, we collect:

• Name
• Email address
• Password (stored in hashed form)
• Organization name (if applicable)

Channel Configuration Data

When you configure messaging channels, we collect:

• Telegram bot tokens and bot information
• SMS gateway credentials (API keys, account IDs)
• Email service credentials (API keys)
• Other channel-specific configuration data

Message Data

When messages are sent or received through our Service, we process:

• Message content
• Sender and recipient identifiers
• Timestamps and delivery status
• Channel type and direction (inbound/outbound)
• Metadata provided by channel providers

Usage Data

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, access times)
• API usage statistics
• Feature usage patterns
• Error logs and performance data

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and deliver messages through configured channels
• Authenticate your identity and manage your account
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Provide customer support and respond to your requests
• Send service-related communications (updates, security alerts)
• Comply with legal obligations

We may share your information in the following circumstances:

Third-Party Service Providers

We share data with third-party services necessary to deliver messages through your configured channels:

• Telegram: Bot tokens and message content sent to Telegram Bot API
• SMS Providers: Phone numbers and message content sent to configured SMS gateways
• Email Services: Email addresses and content sent to email delivery providers (e.g., Resend)

Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, privacy, safety, or property
• Protect against legal liability

Business Transfers

If A2P Network is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Passwords are stored using secure hashing algorithms (bcrypt)
• API keys are hashed before storage
• Data is transmitted using TLS encryption
• Access to production systems is restricted and logged
• Regular security assessments are conducted

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide you with our Service. Specific retention periods:

• Account data: Retained until account deletion
• Message data: Retained for operational purposes and can be deleted upon request
• Usage logs: Retained for up to 90 days for operational purposes
• Audit logs: Retained as required for security and compliance

After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes).

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can access your account information through the dashboard. You may request a copy of your data in a portable format.

Correction

You can update your account information directly in the dashboard settings.

Deletion

You can request deletion of your account and associated data. Some information may be retained as described in the Data Retention section.

Objection and Restriction

You may object to certain processing of your data or request that we restrict processing in certain circumstances.

To exercise these rights, please contact us at privacy@a2p.network.

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information.

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Website: https://a2p.network
• Email: privacy@a2p.network